Shipping & Returns
Lead Time • Returns • Shipping • Transit Time • Back Orders
Shipping Lead Time
Standard lead-time for stocked items is 3-5 business days.
*Displays ship separately and will arrive a couple of business days after you receive your product.
For questions or concerns please call Distributor Sales and Support at 855-560-4475 Option 1 or email support@kosscreative.com
Returns Policy
All damages, shortages, exchanges and/or returns on merchandise must be reported within 7 business days from date received. For all approved returns of damaged or defective products Koss Creative will pay for all shipping costs. Credits will be issued to your Koss Creative account only. If a credit is issued to a credit card please allow 7-10 days for credit to be applied.
Returned merchandise must be in sellable condition or a credit may not be applied. Returns may be subject to a 15% restocking fee. Customer is responsible for shipping costs on returned merchandise.
All returns must be approved by Koss Creative and must be accompanied with a merchandise return form.
Refused Shipments
On ALL refused shipments, customer is responsible for freight charges. A bill for freight will be mailed to the billing address on the account.
Shipping Cost
Order Value Per Brand |
Freight Cost |
| $1 - $249.99 | $15 |
| $250.00 - $749.99 | $20 |
| $750 | FREE SHIPPING |
| $1,000 - 2 Brands Combined | Free Shipping (min $250 per brand) |
| $1,500 - 3 Brands Combined | Free Shipping (min $250 per brand) |
| Displays are excluded from Flat Rate Shipping. Order values are calculated per brand and not combined. |
|
UPS Transit Times
Backorder Policy
All items are shipped promptly and every effort is made to ship your order complete. An order for an item that is temporarily out of stock is called a "backorder."
If the total value of the backorder is less than $30.00 we will automatically cancel the item(s) and you may reorder on your next order. Item(s) will be backordered if the total value of the item(s) is over $30.00 and we expect them to arrive shortly. If for some reason, we are unable to produce an item for more than 60 days from date of original shipment, the backorder will be canceled as well.
When we place item(s) on backorder, we will ship to you via our regular ground shipping as soon as it becomes available. You are never charged for an item(s) until it is shipped and all backorders ship for free. You may cancel item(s) on backorder prior to shipping.